Microsoft Outlook

This tutorial will walk you through the steps required to set up a new email account in Microsoft Outlook 2013 and higher.

Please note that the examples provided here are written for Outlook 2013. If you have a different version you can still follow this as a general guide but some options may appear differently. If you require further assistance please contact support.

  1. Open Outlook, click the File menu select select the + Add account button.
  2. Select Manual setup or additional server types.
  3. Select POP or IMAP and click Next >.
  4. Enter your account details. Fill each field as follows:
    Your Name: Enter your name as you would like your correspondents to see it.
    • Email Address: Enter your full email address (for example only:
    • Account Type: IMAP.
    • Incoming server:
    • Outgoing server:
    • User NameEnter your full email address (for example:
    • Password: Password as supplied.

    Important: if you are unsure of your password do not keep trying, this will cause your account to be temporarily blocked. Please reset your password or contact support to request a password reset.

  5. Leave all other settings the same and click More Settings... button to continue.
  6. Change the description to something easy to identify (eg. "Work Email").
  7. Click the Outgoing Server tab, select the checkboxes My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server.
  8. Click the Advanced tab enter and enter the information below:
  9. Incoming server (IMAP): 993
    • Select: This server requires an encrypted connection (SSL)
    Outgoing server (SMTP): 465
    Use the following type of encrypted connection: SSL
    • Leave all other settings the same and click OK.
    • Click OK then Next >. This will test incoming/outgoing server for email and complete the Outlook account setup.

If you need further assistance please contact support.

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