Update: Most services have now been restored. If you are still experiencing connection issues, restart your device. If the problem persists, please get in touch.
One of our upstream providers is experiencing a system outage which may cause some of our customers incoming mail delivery issues and delay, or slowed access to webmail. Our engineers are working closely with them to help restore services. Thank you for your patience while we work on this.
Update: Most services have now been restored. If you are still experiencing connection issues, restart your device. If the problem persists, please get in touch.
One of our upstream providers is experiencing a system outage which may cause some of our customers incoming mail delivery issues and delay, or slowed access to webmail. Our engineers are working closely with them to help restore services. Thank you for your patience while we work on this.
THIS ISSUE HAS NOW BEEN RESOLVED.
If you are continuing to have mail connection problems, for the fastest response contact us here, or alternatively call (02) 4915 6566.
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Currently we're experiencing an email service outage, due to an issue with an upstream provider. Our team is working very hard to get services back online. We appreciate your patience.
The network isues has been identified, and technician's are actively working to resolve this problem.
You can open a ticket here to notify us of your outage: Open Ticket, you can also view our online email support here.
We're currently experiencing an SSL outage issue, which may cause errors in your mail software or device such as "Cannot Verify Server Identity". The issue has been identified and our technicians are working on implementing a resolution for affected customers.
Once we have completed work this will fix the issue without any action required by you.
If your iOS device is repeatedly displaying the error, you can disable SSL on your email by following these steps: https://go.ministryofdesign.com.au/knowledgebase/48/Disabling-SSL-in-Apple-iOS.html. Once resolved, you should switch SSL back on.
