Email Services Outage Resolved
Priority - Critical Affecting Other - Email

THIS ISSUE HAS NOW BEEN RESOLVED. 

If you are continuing to have mail connection problems, for the fastest response contact us here, or alternatively call (02) 4915 6566.

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Currently we're experiencing an email service outage, due to an issue with an upstream provider. Our team is working very hard to get services back online. We appreciate your patience.

The network isues has been identified, and technician's are actively working to resolve this problem.

You can open a ticket here to notify us of your outage: Open Ticket, you can also view our online email support here.

Email Verification Issue Resolved
Priority - High Affecting Server - Lightdrive SYD01

We're currently experiencing an SSL outage issue, which may cause errors in your mail software or device such as "Cannot Verify Server Identity".  The issue has been identified and our technicians are  working on implementing a resolution for affected customers.

Once we have completed work this will fix the issue without any action required by you.

If your iOS device is repeatedly displaying the error, you can disable SSL on your email by following these steps: https://go.ministryofdesign.com.au/knowledgebase/48/Disabling-SSL-in-Apple-iOS.html. Once resolved, you should switch SSL back on.